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Acuity Dispatch

Acuity Dispatch

AI‑Enabled Dispatch for Smarter, Faster Response

A modern, cloud-ready computer-aided dispatch (CAD) platform that empowers agencies to manage calls, resources and response with precision.

Enabling Speed & Accuracy for Critical Decisions

In critical situations, dispatchers must process large volumes of information in seconds. Legacy systems make it harder to classify calls, coordinate units and maintain real-time awareness.

Renvizon Acuity Dispatch applies AI-driven call analysis, intelligent unit recommendations and unified situational awareness to support faster classification, clearer coordination and more efficient deployment. Built for multi-agency environments, it adapts to existing workflows while providing the reliability mission-critical operations require.

 

Key Advantages

Faster Response: 

Intelligent dispatching and real-time information sharing enable quicker, more informed decisions.

Enhanced Situational Awareness: 

Integrated mapping and unit tracking provide a clear operational picture for every call.

Continuous Coordination: 

Centralized communication tools strengthen collaboration between dispatch, field units and partner agencies.

Improved Efficiency: 

Automated workflows and configurable interfaces reduce manual effort and streamline operations.

Data-Driven Decisions: 

Access real-time and historical insights to support better resource allocation and performance management.

 

Core Platform Capabilities

Coordinate Seamlessly

Support multi-jurisdictional and multi-agency dispatch for police, fire and EMS.

Dispatch Analysis

AI-enabled call classification and demand forecasting accelerate assignment and response.

Highly Adaptive Interface

Configurable screens, workflows and alerts fit agency-specific requirements.

Response Time Optimization

Automated recommendations and real-time status updates improve deployment speed.

Secure Communication

Encrypted messaging and instant alerts across stations, field units and regional partners.

Real-time Mapping

Live Esri-powered maps with incidents, units and geospatial data in one view.

Seamless Integration

CFS Analysis: 

AI-powered, real-time classification of incoming 911 calls.

Tow & Alarm Billing: 

Automated billing for tow events and false alarms.

NG911: 

Connect with any 911 platform for ANI/ALI and enhanced call data.

State CJIS & NCIC: 

Submit queries directly and incorporate results instantly into the dispatch workflow.

Fire Station Alerting:

Automated, scalable notifications for fire station activation.

 

Renvizon Acuity Public Safety Suite

Empowering responders and strengthening communities. 

Acuity Dispatch connects seamlessly with Acuity Records, Advizor and TicketWorks, forming a unified ecosystem that links dispatch, records, enforcement and analytics. Built on a cloud-ready, AI-enabled architecture, it bridges data and operations – delivering speed, accuracy and reliability when it matters most.

Testimonials

Daniel Healy, Lieutenant
Boston University Police Department
Boston University Police Department has had a longstanding and trusted relationship with Q.E.D. (now 22nd Century), and their commitment to customer service has been outstanding. Their team is always responsive, ensuring that our needs are met quickly and efficiently. They provide a flexible and highly configurable software platform that seamlessly supports our operations—from dispatch and report writing to investigations and customized agency-specific documents. Their dedication to innovation and user-friendly solutions has made a significant impact on our ability to serve our community effectively. We recommend them for any agency looking for a complete and adaptable police software platform.
Larry Cattano, Chief of Police
Perth Amboy Police Department NJ
We started with QED as our first CAD system in 1994. The system's reliability has been excellent, and when we have needed assistance, the support and client services teams have been incredibly responsive and helpful. With the acquisition by 22nd Century Technologies, we are excited about the future of the product, which will expand as our needs grow.

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